COSA: Water Department Will Resume Charging Late Fees

SAN ANGELO, TX — The City of San Angelo announced it will be resuming charging 15-percent late fees for water utility payments starting in June.

The City of San Angelo Water Utilities department has waived the late fees for April and May. Customers who are behind on their bills are encouraged to call the Water Customer Service representatives at 325-657-4323 to set up a payment plan if necessary. 

“The City does understand that this is a difficult time for many customers and wants to assist in the process of helping customers with their bills,” said COSA in a press release.

During June, the city will not be disconnecting water utilities due to non-payment, but regular operating practice will resume on July 1st.

On May 14, the Public Utility Commission (PUC) voted to continue the suspension of disconnections for non-payment of water and sewer utilities regulated by the PUC. 

The PUC order only applies to Investor Owned Utilities residing outside the corporate limits of a municipality. The governing body of a municipality is responsible for making its own business decisions regarding the disconnection of service for non-payment during the COVID-19 crisis.

The City is also taking applications for rent/mortgage assistance (RMA) to help with COVID-19-related recovery by appointment only. Citizens wishing to read more about the program or obtain an application electronically can access the RMA guidelines, brochure, and application at cosatx.us/chs.

For citizens without access to the internet, please call 325-655-0824 to set up an appointment with staff to either complete an application over the phone, pick up an application, or drop off an application at the Neighborhood & Family Services lobby at 52 W. College (North/WIC Entrance). 

Walk-ins without an appointment will not be accepted. Clients may be screened for COVID-19 upon entrance. Completed applications can be emailed to [email protected].