Tenants Say Apartment Move Turned Chaotic Amid Disability Challenges and Management Disputes

SAN ANGELO, TX — A San Angelo couple says their move between units at River Point Apartments has spiraled into days of physical strain, alleged mistreatment from staff, and unresolved concerns over accessibility and living conditions.

The tenants, who requested anonymity, said they were told to vacate their apartment on Saturday as part of a planned transfer within the complex, connected to ongoing renovations.

According to the couple, problems arose during the move after a dispute with a woman who they believe works as a liaison for the apartment management or a related moving service. One tenant said the woman told them, “…get your S*** out by five o’clock."

The couple alleges that following this dispute, movers left the property and said they would not return unless the tenants were absent, claiming they felt threatened. One tenant explained, “First of all, this is our s****. This is our belongings. They told us not to be there because they felt threatened or something, because, according to them, we were cursing…”

The tenants said that as of Tuesday, their move was still incomplete, with many belongings boxed or scattered between units. They said they have been moving items themselves, despite significant health issues.

One of the tenants uses a wheelchair, while the other said he has serious foot problems that make it difficult for him to stand or walk for long periods. He said moving their belongings has caused a new wound on his foot.

Beyond the moving dispute, the couple described broader frustrations with River Point management. They allege recurring water shutoffs every Tuesday and Thursday, lack of access to amenities advertised on River Point’s website such as laundry facilities, structural hazards in alternative units offered, and unexpected costs for services like cable installation and transfer fees.

They have attempted to get assistance from the apartment management, but said they have received limited help. The tenants also contacted local churches for moving assistance but said scheduling or resource limitations have delayed any help until at least Thursday.

The couple said they want an apology from River Point management and fear possible retaliation or eviction for raising these concerns publicly.

River Point Apartments has not yet responded to phone calls and an email requesting comment. The on-site office was closed during a visit by a reporter.

The tenants said they hope speaking out will lead to improvements for themselves and other residents. “I’m upset, I’m tired," he said. "I want a real written apology at this point from these people"