Coronavirus: City of San Angelo Shuts Down Public Access to Non-Emergency Offices

SAN ANGELO, TX – The City of San Angelo is officially closing certain in-person services to the public to protect our community against the spread of COVID-19. Effective Wednesday, March 18, the City Hall Annex (301 West Beauregard Ave.) will close its doors to the general public.

Offices in the Annex include the SAPD Criminal Investigations Division, SAFD Fire Prevention, Public Information, Engineering Services, Operations Administration, Billing and Receipts, and Water Customer Service. In-person visits for all of these offices will be by appointment only, excluding Billing and Receipts and Customer Service, which will direct people to make payments as outlined below. For new service connections or disconnections, visit cosatx.us/customerservice. Signs will be posted outside the building with contact information, but citizens may also visit cosatx.us to find the appropriate contact for each department.

Water utility payments will be accepted only in the following ways:
Online – Visit the City’s website at cosatx.us/waterbill. Online credit card payments or e-check/bank drafts payments can be made month-to-month or by establishing an automatically recurring payment. Customers will also have the option to go paperless and/or sign up for “Pay by Text” to receive notifications and pay via text message. Online payments are unavailable from 10 p.m.-2 a.m. daily and from 3:30 a.m.-4:30 a.m. Mondays for system updates.
Mail – Mail a payment to the City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902. Make checks payable to City of San Angelo - Water or COSA - Water.
Dropbox (south side of building) – 24-hour payment dropbox is located on the south side of City Hall Annex, 301 W. Beauregard Avenue. Please pay with check or money order to ensure proper credit. *Cash will be temporarily accepted. Exact change is preferred, but overage will go towards a credit on the next scheduled statement. The San Angelo Police Department will assist in additional monitoring and security of the dropbox during this time, and the dropbox will be serviced at more frequent intervals.
Dropbox (first interior entrance door foyer) – 8 a.m. to 5 p.m. dropbox located just inside the first entrance door, but not past the second, will be available for those who do not want to utilize the outdoor dropbox.
Phone – You may also call Customer Service at (325) 657-4323 and select the option to make a payment over the phone. Long-distance users may call 1-855-419-2758. Phone payments are unavailable from 10 p.m.-2 a.m. daily and from 3:30 a.m.-4:30 a.m. Mondays for system updates.

Real estate lease payments will need to be made at one of the dropboxes at the City Hall Annex.

The Municipal Court has also suspended all court hearings for at least 45 days and limited the number of customers in the building to 10 at a time. Defendants will receive notice of reset dates by mail. This includes jury trials. If anyone has received a notice for jury service, they may disregard it for the time being. Customers will be asked to spread out six feet apart from each other while waiting in the lobby.

The Court encourages payments online or by phone, but a drive-thru is available for express court business such as payments, certificate drop-off and compliance dismissals. Defendants may call the Municipal Court at (325) 657-4371 for any court-related questions.

All of these changes will be ongoing until further notice. Updates will be posted on the City website at cosatx.us and on the City of San Angelo, Texas Facebook page.