Restaurant Inspections May Get an Overhaul

 

The Health Department in San Angelo may soon be changing the way they grade local restaurants for inspections. At the request of Rodney Fleming, at a past city council meeting, the Health Services Director, Sandra Villarreal researched the grading system and presented her findings to the council on Tuesday at the Mc Nease Convention Center.

 “Our current system is a demerit system,” said Villarreal. “A lower number score is a better score than a higher score.” When using a demerit system, earning demerits is not a good thing as it denotes an area where an establishment is failing. The current numerical grading system is on a scale from zero to seventeen, zero being the absolute best, seventeen being the absolute worst.

 “In the last two days I have had a lot of phone calls,” said Fleming. “Normally when I get a lot of phone calls it’s a negative, I get a lot of people that are very mad at me. Every person that called me in the last two days has been very positive, they would love to see a letter grading system,” said Fleming.

“In several cities nationwide they have postings of the grades above the doors. Everybody that I talked to on the phone was for that. When I did my research on it I found that in the bigger cities when they do the inspection, you would get your score and then have a 7 to 10 day period to have a re-inspection. Let’s say you are normally a grade A establishment, and you had an off day and got a C; you would have seven to ten days to pay for a re-inspection fee, then they would come re-inspect it, and that would be your final grade. So, it’s not a deal where you get killed right there.”  

 The idea of posting these inspection grades on the front door or window of local restaurants is what brought Bernay Sheffield; co-owner of Zentner’s Daughter Steakhouse to Tuesday’s meeting.

“Food safety is non-negotiable, and a priority issue to the restaurant-and-foodservice industry,” Sheffield read from a written statement. “The industry is committed to professionalism. The industry certainly does not condone restaurants that violate good sanitation procedures or health codes,” he said. “However, snap-shot, isolated inspection examples (like grades posted in the window) do not present a picture of the entire industry. It is important to educate the public about what grades mean before requiring restaurants to post them publicly.”

Sheffield is concerned that the posting of the letter grade will be misconstrued by the public and reflect poorly on the industry.

Fleming says implementing the letter grade system A through D would provide the public better indication of the establishments’ standings according to the Health Department. Copies of the 2014 retail food establishment inspection reports are posted on the city website.

“For me I know that we post these grades, but I know that no one goes and looks at those. I don’t even know where it’s at on our website, honestly I probably wouldn’t know more than the general public out there,” he said. “So I like the idea somewhat of posting on the storefront, but I’m not hung up on that, what I would like to see though is the letter grade system be put in place. We at least should post that on our site where they could go and they would know if it’s an A, it’s an A, if it’s a B, it’s a B,” he continued. “And still giving them the 7 to 10 days to re-inspect, and we can decide that as a council, and I think that’s a fair thing to do for the general public out there.”

Fleming said he would at least like to see the letter grade system be implemented on the website.

When asked her personal opinion of the grading system, Villareal hesitated for a moment, then said, “The grade is good because it actually gives the public a way to interpret what the score is. Demerit system is a little different. It is just a more simplified version of what we are doing, it just makes it easier,”she said. “Now as far as posting it, that doesn’t really matter.”

The city of San Angelo has over 500 food establishments. The Health Department has two inspectors. This has created another conundrum for the issue; leaving council to table the topic pending more information, sending Villareal back to the drawing board.

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We'd experienced so many problems with San Angelo restaurants that for many years we just ate at home. Chinese, Mexican, BBQ, sandwich shops, you name it.
Let's see; insect parts, hair, mixed fried shrimp in the fried chicken, filthy bathrooms, undercooked chicken and other meats, BBQ that tasted of starter fluid, waitresses serving food with a lit cigarette in their fingers, male food handlers not washing hands returning from bathroom, water running in a sink, servings not even close to what was in advertised photos or menus, incomplete orders. I'm sure I've forgotten other incidents.
Politicians have a primary responsibility to those who voted for them, and to those out-of-towners who did not, but trust that they are not going to have a Blue Bell experience eating in San Angelo. Restaurants are a viable contributor to the city's revenue so how in the world can they not care that all active restaurants not hew to basic rules of cleanliness? Concerned that a missing or broken tile can affect a rating - fer crying out loud, separate the essentials from the cosmetics in the report. Ink is cheap, so is non-caring talk.
Hiding the reports in some out of the way website? Post them in daylight where we can see them! Don't coddle poor performers.
Those who are taking care of business as they should will not be affected. Mr Sheffield has a balanced approach, his wife's restaurant is one of the stars of San Angelo's establishments, so she & he have walked the talk. Put him in charge of finding a way to make this happen. I do disagree that a snap-shot grade would reflect on the entire industry; it should reflect only on the affected restaurant. I'd trust patrons to know the difference.
Don't miss an opportunity to recognize those who do right by us & "encourage" those who don't to step up their game.

I still remember one of my most memorable lunches as a child. It was at the Dobbs House on West Beauregard and as I ate a Hamburger there and was drinking my Dr Pepper out of the fountain glass my eyes looked in the glass and gazed at two eyes and two antennas of a live slug that was sharing my Dr. Pepper. I let him have the rest and that was the last meal at that place.

I find it ironic that apparently Bernay Sheffield had no problem with “governmental bureaucrats” when he was leading the charge to force every restaurant in San Angelo to go “smoke free” despite the opposition.

But now that a “governmental bureaucrat” might harm his wife’s business Mr. Sheffield is opposed. Some might consider that abrupt change to be hypocritical.

I personally am not in favor of the changes. From what I understand, the current system copies the way the state does it and that makes it consistent. I AM in favor of: 1) Consistency among inspections. It's very difficult on the restaurant to have one inspector grade one way, and then have another come in and change things up. 2) The media being careful to not sensationalize if reporting on a restaurant who was given demerits. Around 10 years ago KTAB in Abilene would do something called "FoodTab" on tv. They promoted with pictures of cartoon mice with cowboy hats and lassos and they would call restaurants "low performer" even if they scored 97/100. (with the only 3 point demerit being for something minor like paper towels out at a sink). They said they posted reviews word for word, but the word "low performer" was never on any health inspection report.

I don't mind if you change from a number to a letter. Post it if you want, but giving a restaurant the ability to get a second chance is wrong. I read if you had a bad day, well how many people got sick from your food on a bad day. There is no room for a bad day in this business. Inspect grade and give the business the option to post the grade or not. Don't give them a way to get a bad grade and fix it every time. I could save thousands just paying for a reinspection every year.

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