DPS: Offices Reopen Monday After Weeklong Software Upgrade Closure

AUSTIN – The Texas Department of Public Safety announced it will be reopening offices statewide Monday, Sept.11, with some having extended hours. Service teams are working to rebook appointments that were canceled as the offices had to shutdown all week last week after software update issues.

The DPS is asking anyone who had an appointment canceled but hasn't been rebooked yet, to email [email protected].

According to reports, the DPS initially closed offices Friday, Sept. 1 for a system upgrade and it planned on reopening them Tuesday, Sept. 5. However, the department shared that "despite prior testing, a capacity issue caused by the upgrade overloaded the system and services became unavailable." DPS said no security issues were reported.

Driver's license appointments continued to be canceled at most locations and access to online services continued to be derailed throughout last week. 

TDPS said the outage was impacting all driver's license services, including renewing or replacing a license or identification card, obtaining a driver's record and verifying eligibility both at offices across the state and online. 

"The department is working to identify the issue, which is related to the driver license system update that took place over the weekend, and get it fixed as quickly as possible," TxDPS said in a statement. "We apologize for the inconvenience."


Subscribe to the LIVE! Daily

The LIVE! Daily is the "newspaper to your email" for San Angelo. Each content-packed edition has weather, the popular Top of the Email opinion and rumor mill column, news around the state of Texas, news around west Texas, the latest news stories from San Angelo LIVE!, events, and the most recent obituaries. The bottom of the email contains the most recent rants and comments. The LIVE! daily is emailed 5 days per week. On Sundays, subscribers receive the West Texas Real Estate LIVE! email.


Most Recent Videos

Post a comment to this article here:

X Close