Officials Investigate Another Security Breach in San Angelo Water Payment System


SAN ANGELO, TX – City of San Angelo officials are investigating another security breach in the water billing online system.  

As we reported in Aug. 2018, credit card information for water customers who made payments in person and automatically online may have been breached in addition to those who made individual payments online. The vendor who processes card payments alerted the City today that the scope of the potential vulnerability has widened.

According to the city, some water customers may have noticed irregularities with their credit and debit card accounts after recently paying their monthly statement through the City’s online payment system again. 

Water customers who make online payments are advised to monitor their accounts for unauthorized charges. The City’s third-party vendor is analyzing data to determine the extent of any security breaches and has provided a preliminary time frame for those affected to have occurred from late August to mid-October. As soon as more data is uncovered, the information will be reported to all affected customers. If the vendor finds that the system was vulnerable, then customers who made credit card payments during that period will be contacted by mail.


The online “One-time” payment option has been temporarily disabled. Payments may be made by calling (325) 657-4323 or via cash, check or credit card from 8 a.m. to 5 p.m. weekdays at City Hall Annex, 301 W. Beauregard Ave. A 24-hour dropbox is also available at City Hall Annex.

All updates will be shared with the media, on the City of San Angelo, Texas – Public Information Facebook page and the City’s website at

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Any merchant or government entity is ultimately responsible for the safety & security of their customer’s financial information. Why hasn’t another, more secure 3rd party been selected? Why hasn’t someone been fired over this huge lack of responsibility?! This is gross negligence of our city government.

Why in the world would anyone - based on the Water Depts reputation for lack of financial skills/systems pay a bill on-line!? There should be a mass dismissal of employees. how many incidents does it take? Sheesh

This is becoming too much of regular. COSA needs to check the people running the mafia water dept.

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